Overview
Our refund and returns policy ensures a fair and transparent process for our valued customers. Please read this policy carefully before making a purchase, as it outlines the conditions and procedures for refunds and returns for our range of products, including ebooks, courses, workshops, and games.
Eligibility for Returns
Our policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
Additional Non-Returnable Items
The following items are non-returnable:
- Courses, workshops, and ebooks once they have been downloaded or accessed.
- Games that have been opened or used.
Required Documentation
To complete your return, we require a receipt or proof of purchase. Please ensure you keep this document for reference.
Partial Refunds
In certain situations, only partial refunds are granted. This applies to:
- Courses, workshops, and ebooks that have been partially accessed or used.
- Games that have been opened or played.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve completed these steps and still have not received your refund, please contact us at csantego@gmail.com.
Exchanges
We do not offer exchanges for our digital products and games.
Need Help?
For any questions related to refunds and returns of our digital products, courses, workshops, and games, please feel free to contact us at csantego@gmail.com. We are here to assist you and ensure your satisfaction with our products.